Overview
SociaVault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and web services. We only extract publicly available social media dataand do not access private accounts, direct messages, or any non-public information.
What We Collect
Account Information
- Email address (for account creation and authentication)
- Account preferences and settings
- Credit usage and purchase history
Public Social Media Data
Important: We only collect publicly available data from social media platforms.
- Public profile information (usernames, display names, bio)
- Public posts, comments, and engagement metrics
- Publicly visible follower/following counts
- Public hashtags, mentions, and metadata
- Publicly available media (images, videos) and their metadata
Technical Information
- Browser type and version
- Operating system
- IP address (for security and analytics)
- Usage analytics and performance metrics
What We Do NOT Collect
- Private account data - We cannot and do not access private social media accounts
- Direct messages or private communications
- Personal contact information from social profiles (phone numbers, private emails)
- Login credentials for social media accounts
- Financial information from social profiles
- Private location data beyond what's publicly shared
How We Use Your Information
- Provide and maintain our Chrome extension and web services
- Process payments and manage your credit balance
- Send important account updates and service notifications
- Improve our services based on usage analytics
- Ensure security and prevent fraudulent activity
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Service Providers: Trusted third parties who help us operate our services (payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share specific information
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Export your data
- Opt-out of non-essential communications
To exercise these rights, contact us at privacy@sociavault.com
Public Data and Platform Compliance
SociaVault operates in full compliance with social media platforms' terms of service and only accesses data that is publicly available to any internet user. We respect platform rate limits and API guidelines.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us: