Company Information
SociaVault is a product operated by Ziddec, Inc. ("we," "our," or "us").
Legal Entity: Ziddec, Inc.
Brand: SociaVault
Address: 1207 Delaware Ave #4463, Wilmington, DE 19806, United States
Website: https://sociavault.com
Acceptance of Terms
By accessing or using SociaVault services (operated by Ziddec, Inc.), including our Chrome extension and web platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Service Description
SociaVault provides a fully automated REST API and tools for extracting and analyzing publicly available social media data from various platforms including but not limited to TikTok, Instagram, YouTube, LinkedIn, and Twitter.
Automated Service - No Human Involvement
SociaVault is a fully automated software service. All data extraction, processing, and delivery is performed automatically through our API infrastructure. No human-driven services, manual data collection, or custom research services are provided.
Public Data Only: Our services only access and extract publicly available data. We do not access private accounts, direct messages, or any non-public information.
Acceptable Use
Permitted Uses
- Market research and competitive analysis
- Academic research and data journalism
- Content strategy and social media marketing
- Business intelligence and trend analysis
- Personal data organization and backup
Prohibited Uses
You may NOT use our services for:
- Harassment, stalking, or invasion of privacy
- Spamming or unsolicited communications
- Creating fake accounts or impersonation
- Violating any platform terms of service
- Illegal activities or fraudulent purposes
- Attempting to access private or restricted data
- Overloading or damaging our systems
- Reselling or redistributing data without proper rights
Credit System and Payments
How Credits Work
- Credits are consumed for each data extraction request
- Credits never expire once purchased
- No monthly subscriptions or recurring charges
- Free credits are provided to new users for trial purposes
Refund Policy
14-Day Money-Back Guarantee
- Refund Window: You may request a full refund within 14 days of purchase if you are not satisfied with our service
- Automated Service: SociaVault is a fully automated API service with no human-driven services involved. All data extraction is performed automatically through our REST API
- Eligibility: Refunds are available for unused or minimally used credits (less than 10% of purchased credits consumed)
- Technical Issues: Full refunds provided for technical failures, service outages, or if credits cannot be delivered or used due to our platform issues - no time limit applies
- Billing Errors: Unused credits from billing mistakes, duplicate charges, or incorrect amounts will be fully refunded - no time limit
- Processing Time: Approved refunds are processed within 5-10 business days to the original payment method
For detailed refund information, visit our Refund Policy page.
For refund requests, please contact our support team at support@sociavault.com with your purchase details and reason for the refund request.
Public Data Collection
Our Data Collection Principles
- Public Only: We only collect data that is publicly accessible without authentication
- Platform Compliant: We respect all platform terms of service and rate limits
- Ethical: We do not circumvent privacy settings or access controls
- Transparent: Users know exactly what data is being collected
By using our services, you acknowledge that you understand we collect only publicly available data and that you have the right to request such data for legitimate purposes.
User Responsibilities
- Ensure you have the right to collect and use the data you extract
- Comply with all applicable laws and regulations
- Respect the intellectual property rights of content creators
- Use data responsibly and ethically
- Maintain the security of your account credentials
- Report any technical issues or violations promptly
Data Ownership and Usage Rights
- You retain ownership of data you extract through our services
- We do not claim ownership of the social media content you collect
- You are responsible for ensuring you have rights to use collected data
- We may anonymize and aggregate usage data for service improvement
- Respect original creators and platform-specific usage terms
Service Availability
While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Service may be temporarily unavailable due to:
- Scheduled maintenance and updates
- Third-party platform changes or restrictions
- Technical issues or outages
- Legal or regulatory requirements
Limitation of Liability
SociaVault is provided as-is without warranties. We are not liable for:
- Data accuracy or completeness
- Service interruptions or downtime
- Third-party platform changes
- User misuse of collected data
- Indirect or consequential damages
Platform Compliance
We maintain compliance with major social media platforms:
- Respect robots.txt and rate limiting
- Follow API terms of service where applicable
- Monitor and adapt to platform policy changes
- Cease collection if requested by platform owners
Account Termination
We reserve the right to suspend or terminate accounts for:
- Violation of these terms
- Illegal or harmful activities
- Abuse of our systems or services
- Non-payment of fees
- Extended inactivity (after notice)
Users may delete their accounts at any time through the dashboard or by contacting support.
Changes to Terms
We may update these terms occasionally. Material changes will be announced via email or platform notifications. Continued use after changes constitutes acceptance of the updated terms.
Governing Law
These terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.
Contact Information
For questions about these Terms of Service:
By using SociaVault (a product of Ziddec, Inc.), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.