Refund Policy

Overview

At SociaVault (operated by Ziddec, Inc.), we stand behind the quality of our automated API service. This refund policy outlines the conditions under which refunds are provided for credit purchases.

14-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with SociaVault, you may request a refund within 14 days of your purchase date.

Automated Service Clarification

When you purchase credits, you receive immediate access to our automated API endpoints. No human intervention is required or provided in the data collection process.

Refund Eligibility

Standard Refunds (14-Day Window)

To be eligible for a standard refund within 14 days:

• The refund request must be made within 14 days of purchase
• Less than 10% of purchased credits have been consumed/used
• You must provide a reason for the refund request
• Original payment method must be available for refund processing

Technical Issues (No Time Limit)

Full refunds are always available for:

• Technical failures preventing credit usage or delivery
• Service outages affecting your ability to use the API
• Platform issues causing incorrect credit deductions
• API errors resulting in failed data extraction requests

Billing Errors (No Time Limit)

Immediate full refunds for:

• Duplicate charges for the same purchase
• Incorrect billing amounts
• Unauthorized transactions
• Credits not delivered to your account

Non-Refundable Situations

How to Request a Refund

To request a refund, please contact our support team:

Required Information

Please include the following in your refund request:

• Your account email address
• Order/transaction number or payment receipt
• Date of purchase
• Amount paid
• Reason for refund request
• Details of any technical issues experienced (if applicable)

Refund Processing

Review Timeline

• Initial Response: Within 24-48 hours of receiving your request
• Review Decision: Within 3-5 business days for standard requests
• Immediate Approval: For technical issues and billing errors

Refund Method and Timing

Once approved:

• Refunds are processed to your original payment method within 5-10 business days
• Bank processing times may add an additional 3-5 business days
• You will receive an email confirmation when the refund is processed
• Unused credits will be removed from your account

Partial Refunds

In some cases, partial refunds may be offered:

• If some credits have been used (less than 10%), you may receive a prorated refund for unused credits within the 14-day window
• Calculation: (Unused Credits / Total Credits) × Purchase Price
• Must meet all other eligibility requirements for standard refunds

Subscription Services (If Applicable)

Currently, SociaVault operates on a pay-as-you-go credit system with no recurring subscriptions. If subscription plans are introduced in the future:

• The 14-day refund policy will apply to the first billing cycle
• You may cancel subscriptions at any time
• No refunds for partial subscription periods after 14 days

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks:

• May result in immediate account suspension pending investigation
• Incur additional processing fees that may affect future service access
• Can be avoided by working directly with our support team for faster resolution

We are committed to resolving all billing issues fairly and promptly through direct communication.

European Union Customers

In accordance with EU consumer protection laws, EU customers have the right to withdraw from their purchase within 14 days without giving any reason. However, by purchasing and using credits immediately (as they are delivered instantly), you acknowledge that:

• You expressly request immediate access to the digital content (API credits)
• You acknowledge that your right of withdrawal will be lost once credits are used
• Refunds for unused credits remain available as outlined in this policy

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Material changes will be communicated via email to active customers. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this refund policy or to request a refund: